Anytime you need a fresh point of view, please try another member of our staff. We are a team and we’re happy when you’re happy.
It is our heartfelt desire that every guest leaves our salon feeling and looking their best! If you are not 100% satisfied with your service and you communicated your desires very clearly during your consultation, please let us know within 72 hours of your service and we will happily provide you with the opportunity to return to the salon for us to redo the service.
A redo is scheduled exactly like a regular appointment and is provided at no charge. We ask that the redo is booked within two weeks of the original service and is scheduled with the same stylist who provided the service. However, if you feel that the original provider cannot perform the service, please discuss with us and an exception can be made.
Due to the lengthy nature of the appointment, we require a $100 deposit for balayage, Brazilian Blowout, Keratin treatments, lash extensions, or any other appointment over $150. The deposit is applied to the service at checkout and is nonrefundable if the appointment is canceled or rescheduled within 24 hours of the service.
We have a 24 hour Cancellation Policy. If you need to cancel or change your appointment time, we require at least 24 hours notice to do so without charge. If your appointment is rebooked or cancelled within 24 hours of the appointment time, you will be charged 100% of the service cost.
Green Circle Environmental Sustainability
We have an Environmental Sustainability Fee of $2.oo for combined service tickets under $25 and $3.00 for all other combined service tickets.
Through our partnership with Green Circle Salons and to further live our Aveda mission, we redirect what was once considered garbage out of our water streams and landfills to be repurposed into innovative green solutions. All hair clippings, extensions, any excess color and developer, papers and plastics, foils, aerosol cans and color tubes, and all spa rubbish from Panache is collected by GCS – effectively cutting down our salon’s total waste by 85-95%!
Sorry, but per Florida state law, no animals or pets are allowed in a salon or spa.
Service animals trained to assist the hearing impaired, visually impaired, or the physically disabled are permitted per Florida Board of Cosmetology.