It is our heartfelt desire that every guest leaves our salon feeling and looking their best! If you are not 100% satisfied with your service and you communicated your desires very clearly during your consultation, please let us know within 72 hours of your service and we will happily provide you with the opportunity to return to the salon for us to redo the service.
A redo is scheduled exactly like a regular appointment and is provided at no charge. We ask that the redo is booked within two weeks of the original service and is scheduled with the same stylist who provided the service. However, if you feel that the original provider cannot perform the service, please discuss with us and an exception can be made.
Due to the lengthy nature of the appointment, we require a $100 deposit for balayage, Brazilian Blowout, Keratin treatments, lash extensions, or any other appointment over $150. The deposit is applied to the service at checkout and is nonrefundable if the appointment is canceled or rescheduled within 24 hours of the service.
We have a 24 hour Cancellation Policy. If you need to cancel or change your appointment time, we require at least 24 hours notice to do so without charge. If your appointment is rebooked or cancelled within 24 hours of the appointment time, you will be charged 100% of the service cost.